Support Ops That Actually Retains
Customer churn rarely starts with a bad product.
It starts with broken handoffs, unclear ownership, and systems that lose context.
Brink rebuilds customer success and support operations so customers are supported consistently, issues surface early, and retention stops being reactive.
How We Fix Customer Success & Support Ops
Clarity, continuity, and systems that don’t drop the ball.
Sales-to-CS Handoff That Doesn’t Break
We design structured handoffs so context, expectations, and commitments actually transfer from sales to post-sale teams.
Ownership, SLAs, and Escalation Logic
We define who owns what, when, and why—using SLAs, automation, and escalation rules that prevent issues from slipping through the cracks.
Support & Success Pipeline Design
We build ticketing and success workflows that separate signal from noise, prioritize correctly, and scale without becoming unmanageable.
Customer Visibility & Reporting
We surface health, risk, and volume trends clearly so teams act early instead of reacting after churn conversations start.
What Changes With Brink
-
Expectations are clear, follow-through improves, and customers stop repeating themselves across teams.
-
Risk signals are visible, escalations happen on time, and small problems stop turning into churn drivers.
-
Clear ownership replaces confusion, handoffs improve, and internal friction drops.
-
Customer health is measurable, renewals are less reactive, and leadership sees problems before they show up in revenue.